Refund policy

Refund and Return Policy

Last updated: 31 August 2026

We want you to love your Bhad Btchz order. Please read this policy carefully before purchasing, particularly because THE BHAD BTCHZ BOX — DROP 001 is a limited mystery box release containing randomly allocated products.

30-day return policy

We offer a voluntary 30-day return period. You have 30 days from the date your order is delivered to request a return.

To qualify under this voluntary return policy, the order must be

Unworn and unused;
In the condition in which it was received;
Returned with all tags, protective materials and original packaging;
Complete, with no products, accessories, cards or gifts missing; and
Accompanied by a receipt or other proof of purchase.

Returns that show signs of wear, use, washing, damage, alteration, missing components or handling beyond what is reasonably necessary to inspect the products may be refused or may receive a reduced refund, where permitted by law.

This voluntary 30-day policy is in addition to any rights you have under applicable consumer law.

Limited mystery boxes

Each Bhad Btchz mystery box contains a randomly selected graffiti-patch design and one randomly allocated mystery gift.

The following are not considered faults or fulfilment errors:

Receiving a particular graffiti-patch design;
Receiving one mystery gift instead of another;
Receiving a design or gift different from one shown first in our promotional images; or
Personal preference regarding the randomly allocated design or gift.

Specific patch designs, collector-card numbers and mystery gifts cannot be requested, exchanged or guaranteed.

Under our voluntary return policy, an opened mystery box is not eligible for a change-of-mind return. This does not limit any mandatory cancellation, withdrawal or consumer-guarantee rights that apply to you.

Where a return is required by applicable law, the entire box must be returned, including the denim shorts, wristbands, notepad, pearl-heart keychain, sticker pack, collector card, mystery gift, gift box and all other packaging or accessories supplied with the order.

Missing, worn or used contents may result in a deduction for diminished value where the law permits.

For hygiene reasons, pierced earrings that arrive in sealed protective packaging should not be unsealed or tried on. Returns of unsealed earrings may be restricted where permitted by applicable law.

Starting a return

Before sending anything back, contact us at bhadbtchz4life@gmail.com and include the following:

Your full name;
Order number;
Reason for the return;
The item or order you want to return; and
Clear photographs if the order is damaged, defective, incomplete or incorrect.

Approved returns must be sent to:

ARGYROKASTROU 7, KING
MENELAOS, HOUSE 2,
5284, PARALIMNI, CYPRUS.

We will provide return instructions after reviewing your request. Items returned without contacting us first may not be accepted.

Please do not send a return to any address other than the return address confirmed by us.

Return shipping

For voluntary change-of-mind returns, the customer is responsible for the direct cost of return shipping unless we confirm otherwise or applicable law requires us to cover it.

We recommend using a tracked postal or courier service. Bhad Btchz is not responsible for a return lost or damaged in transit because of inadequate packaging or an untracked shipping method.

If your order is defective, damaged, incomplete or incorrect, and we approve the claim, we will provide return instructions and cover reasonable return-shipping costs where required.

Damaged, defective, incomplete or incorrect orders

Please inspect your order as soon as it arrives.

The parcel or an item arrives damaged;
An item is defective;
A listed product is missing; or
You receive the wrong product or size.

Include your order number and clear photographs of the shipping parcel, packaging, delivery label and affected product.

Do not discard the product or packaging while the claim is being reviewed. We will assess the issue and offer an appropriate solution, which may include a replacement, repair, partial refund or full refund, depending on the circumstances and your applicable legal rights.

Because DROP 001 is strictly limited, an identical replacement may not be available. Where replacement is impossible, another legally appropriate remedy will be offered.

Non-returnable items

Under our voluntary 30-day policy, we do not accept returns of:

Opened mystery boxes for change-of-mind reasons;
Worn, washed, used, damaged or altered products;
Incomplete boxes or individual products removed from a box;
Products returned without their original packaging, tags or included accessories;
Unsealed pierced earrings, where return restrictions are permitted for hygiene reasons;
Gift cards;
Personalised or custom-made products; or
Final-sale products where excluding voluntary returns is permitted.

These exclusions do not limit your rights when an item is faulty, damaged, incorrectly supplied or otherwise protected by mandatory consumer law.

Exchanges

Because THE BHAD BTCHZ BOX is a limited release of only five boxes, exchanges and identical replacements cannot be guaranteed.

We do not exchange randomly allocated patch designs or mystery gifts based on preference.

If you ordered the wrong shorts size, contact us before returning the box. A size exchange will only be possible if the required size remains available and the entire box meets the return conditions.

Where a voluntary exchange is unavailable, you may return an eligible order and make a separate purchase, subject to stock availability.

European Union 14-day right of withdrawal

If you are a consumer purchasing online in the European Union, you generally have the right to withdraw from your purchase within 14 days after the day you receive the goods, without giving a reason, subject to applicable legal exceptions.

To exercise this right, email bhadbtchz4life@gmail.com with a clear statement that you wish to withdraw from the contract. Your notice must be sent before the 14-day withdrawal period expires.

After notifying us, you must return the order within the legally applicable period. Unless otherwise agreed or required by law, you are responsible for the direct cost of returning the goods.

You may inspect the products only as you reasonably could in a physical shop. You may be responsible for any diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the products.

When withdrawing from a mystery-box purchase, the complete box and all supplied contents must be returned. Your statutory withdrawal right is not removed merely because you opened the outer delivery parcel or gift box. However, missing, used, worn or excessively handled contents may reduce the refundable amount where permitted by law.

Where the right of withdrawal applies, we will refund the eligible purchase price and the cost of our least expensive standard delivery option. Additional charges resulting from choosing an upgraded delivery method are not refundable unless required by law.

We may withhold reimbursement until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first, where permitted by law.

Refunds

We will notify you after receiving and inspecting your return and confirm whether the refund has been approved, reduced or declined.

Approved refunds will be issued to the original payment method. We aim to process refunds within 10 business days. EU withdrawal refunds will be handled within the period required by applicable law, subject to our right to wait for the returned goods or evidence of return.

Your bank, card provider or payment service may require additional time to post the refund to your account.

Original delivery charges are not refundable for voluntary returns made outside a statutory withdrawal period unless the order was defective, damaged, incomplete or incorrect, or applicable law requires otherwise.

If more than 15 business days have passed since we confirmed that your refund was issued, contact us at bhadbtchz4life@gmail.com